iceland volcano, airlines, facebook airlines, klm
YEAH, go KLM! Great learnings and they paid off.
http://www.socialbakers.com/blog/169-which-european-airlines-reacted-well-to-ash-on-facebook/
A nice article on the reaction speed of airliners on Facebook after Iceland decided to disturb the European continent once again. And the winners are the Dutchies. Hoera!
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